Quick Contact

Crystal Finance
46 Market Street
Hednesford
WS12 5AG

Tel: 01543 422282
Tel: 0845 094 4133 ( calls charged at local rate )
Fax: 01543 422262
Email: sales@crystalfinance.co.uk

Customer Feedback

We at Crystal Finance are very proud of the high level of service that we offer. Below are just a few extracts of what our clients said about us.

“I write you to express my sincerest thanks to you for the very speedy and efficient way in which my application has been dealt with. You have kept me fully up to date with its progress and our phone conversations have been superb. I would be only too happy to recommend you to friends”

“ Just a few lines to thank you all for all you have done over the last 3 weeks. I know its your job and in your interest to make things happen but you don’t know what it means to be able to turn my finances around, and this is thanks to Crystal Finance”

A guide to our processing of your loan

Enquiry

This is how the process begins, with a few details from you. You can apply online or contact the office. However you decide to apply, we will look after you from the very start. The main cause for any delays are due to incorrect information or information not declared at enquiry by the applicant(s)

Accepted in Principle offer

Upon receipt of your application we will contact you (normally within 24 hours) to provide you with an accepted in principle decision.
To ensure that we complete your loan with the right Lender as quickly as possible, It is important to be as accurate and honest as possible with us.
Upon acceptance of the offer from you, an underwriter will have the offer(s) dispatched to you. They will request any items they will need from you verbally over the phone and also by letter.
Our underwriters have a wealth of experience so this is an ideal time to raise any questions or queries you might have.

Receiving your full application

When we receive your full application, it is processed the same day it is received into the office.
It is at this stage that, providing we are not within the constraints of the “consideration Period”, we will try to contact you and explain what we might still be outstanding from yourself, what information we have requested and what information we still need to obtain.
Rest assured that, providing we can contact you, we aim to, by the close of business same day provide you with an update so that you are fully aware as to where we are with your application.

Your Ongoing Loan application

We will keep you up to date with regular telephone conversations or letter on progress made with your application. We would under normal circumstances, aim to complete your Finances for you within 10 – 15 working days from the date we receive your full application.

Please remember, It is as much in Crystal Finance’s interest (as indeed yours) to complete your Finance for you as quickly as possible!

Pay off you credit with a low rate loan. Our Typical loan rate is 13.8% APR variable. Our rates start from 7.4% APR variable – 19.1% APR variable ( subject to status)

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS
ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT. Crystal Finance are regulated and authorised by the Financial Services Authority for insurance mediation only.